Products, prices, payments, quality and fulfilment remain the responsibility of the seller.

KERALAPRODUCTS.IN

Last Updated: 9 September 2026

Welcome to KeralaProducts.in (“Website”, “Platform”, “we”, “us” or “our”).

KeralaProducts.in is an online platform intended to help customers discover Kerala-made products and connect with manufacturers, producers, vendors and sellers. Vendors may register and submit business and product information for listing on the Platform.

By accessing, browsing, registering on, submitting information to, or using KeralaProducts.in, you agree to be bound by these Terms & Conditions and our Privacy Policy.

If you do not agree with these terms, please do not use the Website.

1. Nature of KeralaProducts.in

KeralaProducts.in provides an online platform for:

Listing businesses and vendors operating in Kerala;
Displaying Kerala-made products;
Helping customers discover products and vendors;
Enabling customers to contact or enquire with vendors;
Publishing customer reviews, ratings and feedback;
Accepting “Need a Product” requests;
Providing advertising and promotional opportunities;
Providing other information and services connected with Kerala products and businesses.

Unless expressly stated otherwise, KeralaProducts.in is a platform/intermediary connecting customers and vendors and is not necessarily the manufacturer, seller, owner, stockist, distributor or delivery provider of products displayed by individual vendors.

The actual sale, supply, quality, packaging, warranty, delivery, return, replacement, refund and after-sales service of a product are primarily the responsibility of the relevant vendor/seller, subject to applicable law.

2. Eligibility

You may use KeralaProducts.in if you are legally capable of entering into a binding agreement under applicable law.

If you are using the Website on behalf of a business or organisation, you confirm that you have authority to act on its behalf.

3. Vendor Registration

A vendor may register on KeralaProducts.in by providing the information requested by the Platform.

Vendors must provide accurate, current and complete information, including where applicable:

Business name;
Owner/contact person;
Address;
Mobile/WhatsApp number;
Email address;
GSTIN, where applicable;
Business registration details, where applicable;
Product information;
Product photographs;
Product descriptions;
Pricing and other relevant information.

KeralaProducts.in may request supporting information where reasonably necessary.

We reserve the right to verify, approve, reject, suspend, modify or remove a vendor listing where information is incomplete, misleading, unlawful, fraudulent or otherwise unsuitable for publication.

4. Vendor Responsibilities

Every vendor is solely responsible for ensuring that:

The information supplied to KeralaProducts.in is accurate.
The products listed are genuine and lawful.
Products comply with applicable Indian laws and regulations.
Product descriptions, photographs, prices and claims are not misleading.
Required licences, registrations, approvals and certifications are obtained where applicable.
Required product information, warnings, expiry/best-before information and other legally required disclosures are provided.
Products supplied to customers match the description and agreed specifications.
Applicable tax obligations are complied with.
Appropriate invoices/receipts are issued where required by law.
Customer complaints relating to the vendor’s products are appropriately addressed.

Vendors must not use KeralaProducts.in to advertise, promote or sell prohibited, counterfeit, stolen, unsafe or unlawful products.

5. Product Listings

Product information displayed on KeralaProducts.in may be submitted by vendors.

The vendor remains responsible for the accuracy of:

Product name;
Product description;
Ingredients/materials;
Price;
Availability;
Product photographs;
Country/state of origin information;
Quantity/weight;
Expiry or best-before information, where applicable;
Certifications and claims;
Warranty or guarantee information;
Delivery information;
Return/refund information.

KeralaProducts.in may correct formatting, categorise, moderate, resize or otherwise edit submitted content for presentation purposes without materially changing the vendor’s claims.

6. Product Origin

KeralaProducts.in is intended primarily for products made, manufactured, processed, produced, grown, crafted or otherwise offered by businesses associated with Kerala.

Vendors must not falsely represent a product as “Made in Keralam” or Keralam-origin when such representation is misleading.

KeralaProducts.in may request clarification or supporting information regarding product origin.

7. Prices and Payments

Prices displayed on the Platform are provided by vendors unless expressly stated otherwise.

Unless specifically indicated:

in does not determine the vendor’s selling price.
Taxes, delivery charges or other applicable charges may be additional.
Product availability and pricing may change without notice.
A displayed price does not necessarily constitute a completed sale.

Where a transaction takes place directly between a customer and a vendor, the customer should confirm the final price, availability, delivery charges, taxes, payment method and other conditions directly with the vendor.

8. Orders and Sales

Unless KeralaProducts.in expressly provides a transaction/payment facility for a particular product, enquiries or communications through the Platform do not automatically constitute a completed purchase.

Where a customer purchases directly from a vendor, the contract of sale is between the customer and the vendor.

The vendor is responsible for fulfilling the transaction in accordance with applicable law and the terms agreed with the customer.

9. Delivery

Unless KeralaProducts.in expressly provides delivery as part of a particular service, delivery is the responsibility of the relevant vendor and/or logistics provider.

Customers should confirm:

Delivery location;
Delivery charges;
Expected delivery date;
Shipping method;
Tracking details;
Return shipping arrangements.

KeralaProducts.in is not responsible for delays caused by vendors, courier companies, transport providers, customs, natural disasters, strikes, government restrictions or other circumstances beyond its reasonable control.

10. Returns, Refunds and Replacements

The applicable return, replacement and refund policy should be provided by the relevant vendor before or at the time of sale, where required by law.

Customers should contact the vendor regarding:

Defective products;
Incorrect products;
Damaged products;
Missing products;
Returns;
Replacements;
Refunds;
Warranty claims.

Nothing in these Terms is intended to remove or restrict any consumer right that cannot legally be excluded.

Vendors must comply with applicable consumer-protection laws and applicable return/refund obligations.

The Consumer Protection (E-Commerce) Rules, 2020 contain duties for sellers operating through marketplace platforms, including obligations concerning defective, deficient, spurious or incorrectly described goods and applicable refund/return obligations.

11. Customer Reviews and Ratings

Customers may be permitted to submit:

Reviews;
Ratings;
Comments;
Feedback;
Product experiences.

Reviews must be genuine and based on the user’s actual experience.

Users must not:

Post fake reviews;
Review a product they have not used where the review implies personal experience;
Post defamatory or abusive content;
Make knowingly false allegations;
Manipulate ratings;
Post spam;
Promote competitors through misleading reviews;
Upload unlawful or infringing material.

KeralaProducts.in may moderate, reject, edit for formatting, hide or remove content that violates these Terms or applicable law.

12. Customer Feedback

Feedback submitted through KeralaProducts.in may be used to improve:

Website functionality;
Vendor services;
Customer experience;
Product discovery;
Platform operations.

Feedback does not automatically create an obligation for KeralaProducts.in to implement any particular suggestion.

13. “Need a Product” Requests

Customers may submit requests for products they are looking for.

KeralaProducts.in may forward such requests to relevant vendors or use them to identify suitable vendors. Vendors/Sellers should visit the ‘Need a Product’ page on a daily basis and may contact the customer for fulfilling his requirements.Submission of a request does not guarantee:

Availability of the requested product;
A particular price;
A particular vendor;
A completed transaction;
Delivery within a particular period.

14. Advertisements

KeralaProducts.in may display advertisements, sponsored listings, banner advertisements, featured vendors, featured products and promotional content.

Advertisers are responsible for ensuring that their advertising material is accurate and lawful.

Paid placement does not necessarily mean that KeralaProducts.in independently guarantees the advertised product or service.

Where applicable, advertisements and sponsored content may be identified as such.

15. Intellectual Property

The KeralaProducts.in name, logo, website design, graphics, software, original text, layout and other original Platform materials are protected by applicable intellectual-property laws.

Users and vendors must not reproduce, copy, modify, distribute, sell or commercially exploit KeralaProducts.in materials without permission.

A vendor grants KeralaProducts.in a non-exclusive right to display and promote the vendor’s submitted business information, product descriptions, photographs and other listing material for operating and promoting the Platform.

The vendor confirms that it has the necessary rights to submit such material.

16. Prohibited Activities

Users must not:

Use the Website for unlawful purposes;
Submit fraudulent information;
Impersonate another person or business;
Upload malware or malicious code;
Attempt unauthorised access;
Scrape or systematically copy Platform data without permission;
Manipulate reviews or ratings;
Upload copyrighted material without permission;
Promote counterfeit or illegal products;
Conduct fraudulent transactions;
Misuse customer or vendor information;
Interfere with the operation of the Website.

17. Suspension and Termination

KeralaProducts.in may suspend, restrict or terminate access to a vendor account or user account if:

Information is false or misleading;
The account is used unlawfully;
The user violates these Terms;
A vendor repeatedly receives substantiated complaints;
Products appear unsafe, prohibited or fraudulent;
The account creates security or legal risks;
Required information is not supplied.

Where appropriate, KeralaProducts.in may provide an opportunity to rectify the issue.

18. Platform Availability

We aim to keep KeralaProducts.in available and functioning reliably.

However, we do not guarantee uninterrupted or error-free availability.

The Website may occasionally be unavailable because of:

Maintenance;
Hosting problems;
Software updates;
Security incidents;
Internet/network failures;
Third-party service failures;
Events beyond our reasonable control.

19. Third-Party Services and Links

The Website may contain links to third-party websites, payment providers, courier services, social-media platforms or other external services.

KeralaProducts.in is not responsible for the content, security, privacy practices or availability of third-party websites.

Users should review the applicable third-party terms and privacy policies before using such services.

20. Limitation of Platform Responsibility

To the extent permitted by applicable law, KeralaProducts.in is not responsible for losses arising solely from:

Incorrect information supplied by vendors;
Product quality or manufacturing defects attributable to vendors;
Vendor non-delivery;
Vendor cancellation;
Vendor pricing errors;
Vendor warranties or representations;
Courier/logistics failures;
Customer-vendor disputes;
Third-party website failures.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

KeralaProducts.in will cooperate with lawful authorities and applicable consumer-grievance processes where required, though not compulsory and necessary because the deal is directly between a vendor/seller and a buyer/customer.

21. Consumer Rights

Nothing in these Terms is intended to deprive consumers of rights available under applicable Indian law.

The Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 provide a legal framework for consumer protection and e-commerce activities in India.

22. Grievances

Customers and vendors may contact KeralaProducts.in regarding:

Website issues;
Vendor listing issues;
Product listing issues;
Privacy concerns;
Reviews;
Advertisements;
Platform-related complaints.

Customer Support / Grievance Contact

Customer Support Officer: 9746990321

Email: cs@keralaproducts.in

Website: KeralaProducts.in

The Platform may publish additional grievance-officer/contact details where required by applicable law.

23. Changes to These Terms

KeralaProducts.in may update these Terms from time to time.

The updated version will be published on the Website with a revised “Last Updated” date.

Continued use of the Website after an update constitutes acceptance of the revised Terms to the extent permitted by law.

24. Governing Law

These Terms shall be governed by the laws applicable in India.

Subject to applicable consumer-protection and other mandatory legal rights, disputes concerning the Platform shall be subject to the jurisdiction of the appropriate courts/authorities having jurisdiction over the Platform operator’s location.

Terms and Conditions